We provide FREE Kerbside Delivery* for all wood-burning, Multifuel, Gas, and Electric stoves on our website priced over £500.00. *Please note that deliveries to some parts of Scotland and the Scottish Highlands may incur an additional charge.
It’s important to emphasise that our delivery service is kerbside only. The driver will not bring the items into the property. Given the weight of the items, assistance will be needed on the delivery day.
For successful delivery, the customer must be present to sign for the items. In case of any visible damages, the fire/stove should be refused, and Simply Stoves must be contacted promptly.
If a customer is unavailable on the scheduled delivery day, there may be a redelivery charge. Please ensure that you are present to avoid any inconvenience.
Stoves are shipped on pallets, which also serve as part of the packaging. Should you need to return the fire/stove, the pallet will be left with you.
Delivery times may vary depending on the availability of the chosen stove or flue product. In-stock items are typically dispatched from our warehouse within 7-10 working days from the order date. Courteous drivers will carefully pack and deliver the stoves, and you will receive a pre-delivery phone call to coordinate a convenient date.
Delivery is Monday – Friday between 9am and 5pm, Saturday deliveries may be available at an additional cost, if this is required, please call before ordering so we can advise the price of this.
For those in a hurry, we offer a next-day delivery service for in-stock items at an additional charge (price on application). Customers wanting to collect orders from our warehouse will be notified via email or telephone once the product is in stock and has been checked.
For more delivery information please contact us today.