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I have an existing brick built chimney, will I need to have a liner installed for a wood burner?

This will depend on the age of the house, the condition of the chimney and whether or not it has been clay or pumice lined previously. Simply Stoves work closely with a select few HETAS registered installers who through years of experience are capable of answering this question in a FREE on site survey carried out in your property at a time to suit you, please contact us directly if you would like to arrange this.

We would love a wood burning stove in our property but do not have a chimney, is this still possible?

Yes! Simply Stoves offer the highest quality Twin Wall flues and components which enable a wood burning stove to be situated almost anywhere and in any building. Due to the complexity of twin wall flues and the associated components we offer a FREE on site survey by a HETAS registered engineer and can also supply CAD drawings showing exactly how you new flue system will look.

I have chosen my wood burning stove and flue pipe from the Simply Stoves website, what should I do next?

The choice is yours! You can either have the product delivered directly to your home (delivery charges apply) or we can store your products for collection at a time to suit you. If you would like to speak to a member of staff with any queries you may have before making your purchase please contact us either by phone or by email and we will be happy to help.

I have my new wood burning stove installed and now require fuel to burn on it, what do you suggest?

Simply Stoves are a main dealer for a company called Certainly Wood, who supply us with the finest quality Kiln Dried and Seasoned logs in both smaller pre packed and bulk bags. Our Kiln Dried logs are unrivalled in their quality and cleanliness of burn and by far are our best seller, they are also a HETAS approved fuel due to their high quality. We offer FREE delivery for all pre packed orders over ten bags within a five mile radius of the high street shop, but can supply our fuels all over the country if required. Please contact us for details and latest offers.

What size and output of stove do I need?

It is important to try and get the most appropriate output for the area you are trying to heat. If you have the stove in a fireplace it is important to ensure it fits into your fireplace opening with sufficient clearance. The online calculators are a useful guide but other factors will need to be taken into account. For example the insulation value of the walls, whether the windows are double or single glazed and if you have high or vaulted ceilings. Having stairs in the room will also affect the distribution of heat and so will archways or door openings into other rooms. It is always best to have a survey by a HETAS registered installer for peace of mind.

Do I require planning permission to have a wood burning or Multifuel stove installed?

Planning is not required for installation of a stove into an existing chimney stack with a Chimney liner or new Twin Wall system when using a suitably qualified HETAS installer most of which offer a FREE on site quotation. Planning permission may be required if building a new chimney. It is always best for you to check with your local authority to confirm if permission is required.

What Chimney Liner size should I choose?

The size needed will depend on the make and model of your chosen stove, flue sizes can be found under the “specifications” tab alongside all the stoves currently within our website, if you cannot find your chosen stove on our website please contact us and a member of our sales team will be happy to help. A minimum flue size of 150mm (6 inches) is required for most Wood Burning and Multifuel stoves, but always check the installation instructions. However, the 2010 edition of the approved document J on the HETAS website permits a minimum flue diameter of 125mm (5 inches) for a closed appliance of up to 20kW rated output which meets the requirements of the Clean Air Act when burning wood, which is normally called an exempt appliance, many of which can be found under our DEFRA approved stoves section.

I have a Wood burning/Multifuel stove, what is the best fuel to burn on it?

One of the most common problems experienced by owners of Wood Burning and Multifuel stoves is purchasing unsuitable fuel to go in it. We recommend burning logs with a moisture level of 25% or less to avoid any problems, When logs with high moisture content are burnt they generate very little heat as most of the energy is being used to drive off the moisture in the form of water vapour and steam. This mixes with the resins and products of combustion when burning to create tar that can damage the appliance and block the flue, which in turn risk the dangers of a chimney fire or fumes escaping back into the room. Burning green or wet wood is very inefficient, creates lots of polluting smoke and in many cases will void the warranty on your stove so must always be avoided.

Should I buy a Wood Burning or Multifuel Stove?

This really depends on personal choice, many customers like to have the option to burn both Smokeless fuel and logs and therefore choose a Multifuel burner, but if you intend to only ever burn logs on your chosen appliance then a pure Wood Burner may be the way forward for your needs. The main differences between a Wood Burning stove and a Multifuel stove is that the Multifuel versions come with a grate and Ashpan to aid in the burning of smokeless fuel, if you are still unsure of which stove option to go with Contact a member of our sales team who will be happy to help you based on your requirements.

Should I buy a Cast Iron or Steel stove?

This is always a tricky question and when asked this in the showroom, I give customers the following information. Cast Iron will generally hold its heat longer than steel, but will take a longer time to heat up. Cast Iron is made in moulds and therefore can include motifs and patterns whereas a steel stove will always be plain. This really comes down to whether you would like a plain non fussy stove or something with a little character Cast Iron needs to be “Seasoned” (broken in gently) within the first week of burning to avoid cracking, this is very uncommon but definitely recommended. That’s about it! There really is little difference in the performance of the two materials regarding the efficiency of the stoves, please be wary of cheap cast iron stoves as these can be made of cheaper quality casting and are more prone to cracking.

Do I require a non combustible Hearth?

Yes, a Hearth is always required when installing a wood or multifuel stove. A suitable non combustible hearth of the right size and specification is required to protect any combustible material underneath and provide an area to catch any embers or burning fuel that might fall from the fire or stove. It is also meant to clearly show the area where combustible material such as carpet must not placed, Simply Stoves offer a wide range of natural stone suitable for cutting and using as a beautiful hearth.

Do I require an Air Ventilator to be installed in the room housing my stove?

This will depend on the size of the stove chosen, any stove that produces over 5KW output of heat will need to have an Aircore Ventilator installed in the room to abide by regulations in Approved Document J of the Building Regulations for England & Wales. This Ventilator will provide a permanent open air supply for the stove.

Will I need to install a Carbon Monoxide Detector with my new stove?
Yes, From 1st October 2010 new legislation was brought in as part of building regulations requiring that a Carbon Monoxide Detector is installed within the room for all new or replacement solid fuel appliances, this also brings peace of mind for both you and your family when the stove is lit that it is running properly.

How often do I need to sweep my chimney?

If burning dry seasoned or kiln dried wood you should sweep your chimney at least once a year and twice a year if burning solid mineral fuel (anthracite etc). Ideally the chimney should be swept before, during and after the heating season. Sweeping the flue keeps the chimney clear, to ensure the appliance operates efficiently and safely. Removing any tar like deposits will reduce the risk of a chimney fire. If wet wood has been burnt it is advisable to sweep the chimney more often to remove these deposits. Always check that the sweep is qualified and leaves a sweeping certificate, and beware of any sweep who does not use a proper bristle brush suited to the size of the flue.

What are the Smoke Controlled areas and a DEFRA approved appliance?

Many people frequently ask about the implications of installing solid fuel and wood burning appliances in “smoke controlled areas”. In brief the Clean Air Act allows Local authorities to declare “smoke controlled areas” in which the emissions of smoke from domestic properties are banned. This act was originally created to prevent the damaging “smogs” that frequently occurred in the 1950′s and 60s. Under the Act it is also an offence to emit smoke from a chimney of a building, which is located in a “smoke controlled area” or to acquire an “unauthorised fuel” for use within a smoke control area unless it is used in an “exempt” appliance. Many parts of the UK are still designated as “smoke control areas”. More details can be viewed at http://smokecontrol.defra.gov.uk, which also gives information on authorised fuels and exempt appliances. A DEFRA approved appliance is one that has passed specific tests for burning wood in smoke control areas. Just because a stove may be described as clean burning does not mean it is automatically approved for use in smoke control areas, which is why the smoke control website should be checked.

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