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If you choose to accept our free gift card upon purchase, you are bound by the following terms.
All offers on the www.simplystovesuk.com website are non-transferable and cannot be used in conjunction with any other offers unless the offer directly stipulates eligibility. Voucher codes have an expiry date and can only be used once by the person they are issued to. Voucher codes cannot be passed on to a third party to use.
During promotions, we offer vouchers from third-party companies with certain products online. Once an order has been placed for the product associated with the promotional voucher, an email will be sent to the email address that is entered by the client around 30 days after the order has been delivered. It is the responsibility of the customer to ensure that the email entered at the point of placing an order is correct.
To qualify for receipt of your gift card you must write a Google or Trustpilot review of your product or experience with us. An email giving full details on this will be sent to you around 30 days after receipt of your appliance.
Once a review is received we will send the gift card(s) as a PDF attached to the email associated with your order. If you believe that you have not received your gift card it is advisable to check your junk email inbox before contacting us. If you need to report that you have not received your gift card via email, we will check to see if the card has been sent to the correct email address, and also if it has been redeemed. If the gift card was sent to the correct email address entered at the point of order placement, and it has been redeemed unfortunately we will be unable to send another. If the voucher has not been redeemed we will resend the gift card to the email address associated with your website order and ask that you confirm receipt.
If the order is cancelled or returned to Simply Stoves, the voucher code will not be sent to the client. In rare cases where the goods are returned after the voucher code has been sent to the client, the value of the voucher will be deducted from the refund of the order, regardless of whether the code has been used or not.