Teardrop Glass Hearth / Floor Plate

Delivery Information

Important Glass Hearth Delivery Terms & Information

Please see important Pallet delivery terms for all larger glass hearths (Including Circular, Large Semi-Circle, Large Standard, Large Truncated and Large Square), bespoke and stone, granite, concrete orders.

Hearths are normally dispatched within 5 working days of receipt of your order on a next day service (orders received after 1.30pm are dated as received the next day). This may be longer during holiday periods and from October -December.

Next day delivery is not guaranteed, this being outside of our control.

Please note we do not deliver hearths outside the UK mainland.

If you cancel an order after we have started to ship it, a charge for the shipping will be deducted from any refund together with a 10% re-stocking fee (of RRP), even if your order has not reached your address.

If the goods appear to be damaged, please do not accept the delivery. Due to the fragile nature of these items, Glass Hearths must be thoroughly checked, and any issues reported within 24 hours of delivery. We may make a charge for replacements notified outside this time frame.

We are not liable for goods found to be damaged following receipt where you have requested them to be delivered to an alternative public address (including but not exclusive to a place of work) or left unattended; this is done at your own risk.

In agreeing to our terms, you accept responsibility for making arrangements for a 3rd party to check and sign for your delivery or for goods to be left unattended.

The carriers will only deliver goods to the nearest entrance to your property and will not bring the goods inside; this is for insurance and health and safety reasons, and we are unable to arrange otherwise

We recommend you do not book an installer until you are in receipt of your order. We are not liable for any costs incurred by you, or any loss of earnings for delayed, late, or failed deliveries. For example: if a delivery is delayed in any way and you have to re-book an installer, we are not liable for any extra charges the installer may charge you. We are not liable for any loss of earnings resulting from you taking time off work to accept a delivery, even if it is late or delayed.

IMPORTANT NOTE RE Coloured/Painted hearths – these should be sited with the coloured/painted (matt) side to the floor, leaving the shiny unpainted side for your stove to sit on. The surface beneath the hearth should be chemically neutral and free from active chemicals such as acid or similar, which may damage coloured/painted hearths.

We do not advise siting coloured/painted glass hearths where there is underfloor heating beneath

The following products are dispatched on a pallet:

ALL Bespoke orders

Larger Glass products including Large Semi Circle, Large Standard, Large Square, Circular and Large Truncated

All Sandstone / Granite / Limestone / Concrete

Hearths are normally dispatched within 2 working days of receipt of your order, on a Next Day service. We will email you to confirm the delivery date, DELIVERY IS NORMALLY SCHEDULED TUESDAY-FRIDAY (BETWEEN 9AM-6PM).

If you cancel an order after we have started to ship it, a charge for the shipping will be deducted from any refund together with a 10% re-stocking fee, even if your order has not reached your address.

If there is likely to be a problem with access including but not restricted to the following: large 7.5 tonne lorry, bridges, weight/height restrictions etc, please contact us in advance of placing your order.

Examples of areas that we cannot deliver to are long, gravel drives, areas inside walled cities, height restrictions, narrow lanes. We may be able to make alternative delivery arrangements if you contact us in advance.

Examples of circumstances which may prevent the delivery of pallet goods:

closing day(s)- opening hours – location – staircases

These must be notified before dispatch.

If the carriers are unable to deliver to you, they will charge us for the failed delivery and for re-delivery or return and we shall have to hold you liable for these charges.

There may be a charge for replacements not notified within the specified time frame; if we are notified of damage/issues straight away, the courier accepts liability.

We recommend you do not book an installer until you are in receipt of your order. We are not liable for any costs incurred by you, or any loss of earnings for delayed, late or failed deliveries for any reason. For example: if a delivery is delayed in any way and you have to re-book an installer, we are not liable for any extra charges the installer may charge you. We are not liable for any loss of earnings resulting from you taking time off work to accept a delivery, even if it is late, damaged or delayed PLEASE ENSURE YOU WILL BE AT THE DELIVERY ADDRESS ON THE DATE SCHEDULED OR THAT ANYONE WHO MIGHT ACCEPT THE DELIVERY IS FULLY AWARE OF THE FOLLOWING: –

The carriers will only deliver goods to the nearest entrance to your property and will not bring the goods inside; this is for insurance and health and safety reasons.

Pallet deliveries must be checked immediately upon receipt and prior to signing the delivery manifest, whether it be a paper or handheld device. DRIVERS ARE PERMITTED AMPLE TIME FOR THIS

You are signing to confirm the correct goods have been received safely and in good order. If they are damaged in any way, the goods must NOT be signed for; in these circumstances, the courier will take them away.

Noting the courier documents “UNCHECKED” does not exempt you from this obligation.

Pallets will not be left unattended and re-delivery will be charged for if you are not in. Re-delivery is unlikely to be the same day as the carriers will be delivering elsewhere.

Any instruction you make for a carrier to leave a pallet unattended, is made at your own risk. We are not liable for any damage caused to goods not checked upon receipt whilst the driver is present or not signed for

If the carriers are unable to deliver to you, they will charge us for the failed delivery and for re-delivery or return and we shall have to hold you liable for these charges.

If the goods appear to be damaged, please do not accept the delivery.

Once goods have been taken inside your property, we accept no further liability for any damage caused.

Additional information for TNT Only (whom we may use very occasionally): if the driver says they are too busy to wait for you to check the goods, DO NOT SIGN YOUR NAME. Instead, sign UNCHECKED in the signature box otherwise it will be assumed the goods have been received in good order. If you have signed `unchecked’, any issues/damage must be notified by email, immediately following receipt (including photographic evidence of the damage).