Simply Stoves Limited offer a free economy delivery on all stove to the South East unless otherwise stated on our website
Customers based in the Scottish Highlands may incur an additional charge, If you are purchasing from these areas please contact a member of our sales staff for confirmation before placing your order. Additional delivery charges apply for all orders to Ireland or Northern Ireland and can be obtained from a member of sales staff on application.
Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods.
Delivery of stoves to Ireland or Northern Ireland is available for selected products only. We do not deliver stoves outside the UK, Ireland and Northern Ireland. You will be contacted before your order is processed to confirm eligibility. This excludes any promotional offers we may run from time to time.
Generally your stove will be delivered on a 7.5 tonne delivery vehicle unless otherwise specified, Please inform us as soon as possible if there will be any problems with access. Smaller, lighter orders such as flexible flue liners and accessories are usually sent via a van courier network.
The driver will remove the stove from the delivery vehicle using suitable lifting equipment, the stove is considered delivered once it is removed from the vehicle and placed within the grounds of your property. The driver will be unable to move the goods across gravel or unfinished drives, through narrow openings, or up steps.
Due to the weight of the stoves and fireplaces we sell delivery drivers are unable to assist with carrying your goods into your property, It is the responsibility of the customer receiving the goods to organise suitable means to move them to a desirable place i.e. inside the house, a garage or other under cover area.
All goods must be checked while the driver is still on site and any missing parts or damage is to be reported on the delivery note when signing. The driver is obliged to wait with you up to 15 minutes (for palletised goods only), whilst you unpack and check the goods. Signing for the goods as “unchecked” is not acceptable.
If the driver refuses to wait then please mark the goods as damaged on the delivery note, so you are covered for all eventualities.
If you have checked the goods and they are found to be damaged, please mark the delivery note as damaged and refuse to accept delivery. Please contact a member of the Simply Stoves sales staff as quickly as possible to report the damage so that a refund or replacement can be arranged.
Unless you have requested otherwise you will either be contacted by a member of the Simply Stoves staff or a member of the company delivering the goods to book in your chosen delivery date, Please note that once this date has been booked (unless cancelled at least 24 hours before the allocated date), you will be subject to a re-delivery charge should you be unavailable when the driver attempts delivery.
If you are unavailable when packaged goods (e.g. fireside accessories) are delivered, please leave a signed note to inform the courier if you would like the goods left at the property or with a neighbour.
If you cancel an order after it has been dispatched, we regret that you will be charged for the return delivery costs, even if the products have not reached your address.